Common Website Questions


Please review the common questions below. If you still have questions, please email us at CustomerService@PintoCanyon.com or call us toll-free at 1 (866) 236-5102. If you have questions regarding our products, please visit our Product Information section.

What are cookies and why do I need them?
How can I sign out?
Why didn't I have to sign in?
What is your privacy policy?
Is my credit/debit card number secure?
Do you have a print catalog?
Do you ship outside of the contiguous 48 United States?


What are cookies and why do I need them? Return to Top
Cookies are simply a mechanism that allows our Website to keep track of the state of your visit, such as the fact that you signed in and the list of items in your shopping cart. Cookies are saved in a file on your computer, and the browser sends the contents of that file to our computer each time you view a page. We save a unique ID in that file; no personal information is stored in the cookie file. Most shopping cart Websites with the level of conveniences that we provide require that cookies be enabled. For instructions on how to enable cookies, click here.

 


How can I sign out? Return to Top
Click Here to Sign Out

 


Why didn't I have to sign in? Return to Top
Our Website is set up so that you remain logged in (from your computer only) for 30 minutes; however, if you checked "Remember me on this computer" when you signed in, you will remain logged in on that computer until you sign out.

 


What is your privacy policy? Return to Top
We do not sell or give away any customer information, including email addresses, to any outside organization. Click here for more information.

 


Is my credit/debit card number secure? Return to Top
We've taken extreme measures to ensure that your credit or debit card number is secure:
  • Card numbers are NEVER displayed on our Website - not even to you.
  • If your shipping address is changed, your card number is automatically deleted; this prevents even the remotest possibility of someone else ordering food for themselves using your card.
  • All card numbers are stored in an encrypted format.

 


Do you ship outside of the contiguous 48 United States? Return to Top
We don't ship Flint River Ranch products outside of the contiguous 48 United States. Shipping costs are too great for us to be able to offer the product at a competitive price.
 



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