We're passionate about pets! And they deserve the best. Recalls should not happen. We shouldn't have to wonder
what's in our pet's food.
We're a family that sincerely wants to provide:
We're not a big company. We don't have a marketing team. We just want to make great food that's safe.
The proof is in your pet's health.
We opened our online store at FlintRiver.com in 1998.
Because of the similarity in names, customers asked us for Flint River Ranch pet food,
which wasn't yet available online.
We'd never heard of it; we bought some for our pets, and they loved it!
What an amazing stroke of luck that the name we chose for our store
was a perfect match to an awesome pet food!
We were destined to feed pets! And we absolutely love what we do.
We love hearing about health improvements when pets eat our food. We're happy to share
all the information you could want about it.
We enjoy talking to pet parents, and love that
we're helping pets get healthier and stay healthy.
We sincerely believe we can make a difference in pets lives—not
only by providing healthy food, but also by ensuring it's safe, and by
keeping pet parents well-informed.
Sadly, Flint River Ranch went out of business in 2016,
but after 19 years of serving Flint River Ranch, we were determined to continue serving
oven-baked food that meets our high standards, so we decided to bake it ourselves!
We're doing it, and it's amazing!
You can find us at FlintRiver.com because that's where our customers
know to go for quality pet food and excellent customer service! And we're also at PintoCanyon.com!
Our website isn't flashy, just easy to use. And shipping is always free.
Is it safe?
Safety is our top priority! Understanding what’s in pet food has become unreasonably complicated, and recalls are far too common. It
can be very disconcerting to pet owners that want the very best food for their pet—how can you be sure your pet's food is safe?
You can have complete confidence in the safety of our foods:
You know it's safe. Your pets know it tastes great!
Where is Pinto Canyon?
Pinto Canyon has a special place in our hearts because our family is from Marfa, Texas, which
is close to Pinto Canyon. We
spent a lot of time along the beautiful Pinto Canyon road.
Our dogs loved to run and run after jackrabbits! (They never could catch any!)
Kim learned to drive on Pinto Canyon Road. Pinto means
"paint" in Spanish; the vast, wild, and lonely canyons are naturally painted with the yellow of sulfur, red of copper, and pale
green of limestone. It's gorgeous!
The natural beauty of the canyon reflects
the natural goodness of our food! Watching our dogs run and play in the best of health
reminds us of the importance of wholesome nutrition, and spurred us on to provide
the best food possible for our pets!
Our customers say it best…
"Thank you so much for always having such excellent service and caring so much about your customers and their fur babies!
Its very much noticed and appreciated."
"Thank you for such a great and timely response. You folks are truly the gems in the crown of customer service!"
"Thank you for your concern. Your product, your company, and your compassion literally puts you in a class
by yourself." Joni
"Thank you so much for your sweet remembrance of our
You have a genuine heart of gold. I appreciate from the bottom of my heart everything that you’ve done.
I share my story of the relationship I have with customer service at Flint River to all my friends and
I recommend your products to everyone I know with a pet."
"You have been so kind and caring and eager to provide exceptional info and service to your customers. How can we ever thank you for all you have done? You are the greatest!"
"You have the highest level of proactive customer service I have ever been privy to. Thanks for being great." Genie M., Cedar Rapids, IA
"You have one of the easiest sites I use. It took me less than one minute to make my order... including change of credit card.
You knew I was on your site yesterday, even though I did not make a purchase. Whoever designed your site did a fabulous job." Richard
"I LOVE your site, it's so informational! The food is the best too! Thank you!!"
"Love your product,love your site,love your company.You make shopping easy and very pleasant. We are lucky to find you.Thank you."
"love your site and the food. Actually the dog likes the food, I do the internet. I actually tried the food myself, it's better than milkbone. lol"
"Yes, I would like to try your automatic ordering. Please sign me up. I love how you guys take such great care of your customers!! Thank you." Loretta
"Thank you for checking on the replacement order. I did receive it, and my dog is enjoying it! I have to say your customer service is excellent! I didn't even realize something was wrong with my order until you let me know and that it was already being taken care of was great. So thanks again for checking in, and being such a great company! Have a good day!" Greg S.
"You have the BEST ordering system EVER. :-)" Elizabeth
"Thank you and best wishes to you all during this difficult time! You guys ROCK!!" Roxana
"Thank you for helping me out!!! Your company is the best!!! Customer service is excellent and the dog food rates 5 stars. Merry Christmas." Sandra
"Could I hand over all the rest of my complicated schedule to you so that you could keep my household running smoothly? You've managed to
provide a little organization to my life!
This is absolutely the only automated order system I have ever used that has made my life easier! I've had to cancel any other system I've
tried to use, because I suddenly receive items I don't yet need, or DON'T receive items I thought I had arranged to have delivered.
You have arranged a system that truly works wonderfully, since first you send an inquiry with the ease of cancelling, postponing or
ordering with a simple click. I'm recommending you to everyone I know! Wonderful service and excellent dog food! THANK YOU!!!" Robb
"I just want to thank Flint River for the condolences offered to me regarding the passing of my dachshund, Bailey. I've never dealt with a
company so compassionate. When I rec'd your sympathy card, I cried. I love your product and continue to recommend it to all my friends. Thank you again. :)"
"Thank you for the lovely and touching Sympathy card you sent in regard to Minnie Bug's passing. It was one of the best I received and will stay with her things forever.
Who else can say their dog food company sends them a card when their beloved pet passes! Thank you again! You're the best! "
"Thank you so much for the beautiful sympathy card for Kasey. It meant so much to me. I still miss him so much but it is a joy to have Harley. He is my sidekick and is full of love and mischief. Thanks again for caring."
"Hey Flint River Folk, I got the sympathy card y'all sent following the passing of my good buddy, Radar. What a unbelievably thoughtful thing to do! Dog people are the best. Thanks so much for thinking of us. I was just so surprised and touched. XOXO"
"Thank you for your kind sympathy card for our dog "Sunshine". YOU ARE THE BEST!!! Couldn't imagine purchasing our dog food from anywhere else. God bless your business and staff."
Al and Debbie
"I did receive the order on Sat and Titus and Sampson asked that I pass along their gratitude. :) Yes I am once again very pleased with the service
flintriver.com provides. Thank you for the best customer service I have seen in any industry." Ron
"This is the most efficient site I deal with....I can get on this, place an order and be done in about a minute." Jim
"Your website is unquestionably the most efficiently designed and easily understood of any I have experienced. It goes without saying that
your products far and away leave your wannabe competitors in the dust!" Roger
"This was one of the easiest on-line shopping experiences that I have had. I appreciate that it only took about 10 minutes to register, order & be done.
Thank you." Joseph